Description based on Specified Commercial Transactions Law

Wuhan Orange Fruit Overseas Cross-border E-commerce Co., Ltd.

Operation manager

Zhang Yuxiao


・Unit 7, 7th floor, Building U, No. 201 Jiefang Street, Qiaokou District, Wuhan City

・TEL: 05058386574

・Email address:

・Customer service business hours: 10:00 a.m. to 6:00 p.m. Tokyo time

・Payment period: 0~7 days

Necessary charges other than the product price

Shipping fee: 499 yen However, free shipping for purchases over 5,000 yen

Delivery time

Products are usually delivered within 7 days from the day after your order.

*Delivery may be delayed if there is a high volume of orders or depending on the area where the customer lives. Please note.

*In the unlikely event that we are unable to deliver the product, our customer service will contact you.

payment method

credit card

The following credit cards are accepted.

VISA, Master, JCB, American Express

*Payment will be made in one lump sum the following month.

*We will only accept credit cards in the name of the person making the order.

*Closing date and withdrawal date vary depending on the credit card company.

*Fees for credit card payments will be borne by.

*Cards other than credit cards, such as debit cards and chargeable cards, cannot be used.


・As a general rule, cancellations of applications and product returns and exchanges are not possible.

・Even if you have to cancel due to reasons such as not receiving the purchased product, we will not be able to refund any design processing costs (including stamp fee, color fee, design fee, shipping fee) other than the product unit price. .

If the size, color, quantity, etc. are different from what you ordered

・Please notify us within 7 days of receiving the product and return it with cash on delivery.

・We will refund the product price (including consumption tax) for the applicable product.

- If you are using a credit card, the amount deducted will be shown on your statement issued by your credit card company after you return the item.

・We will pay the exhibiting user between 300 yen and 2000 yen (including withholding tax) for each item purchased using listing data by other purchasers.

-Sellers can request payment from us at any time.

・If the seller requests payment by the 25th of each month, the Company will request payment from the seller's designated bank account (an account in Japan) within 45 days from the closing date (25th of each month). Payment will be made by bank transfer to (limited to ).

・Even if there is no payment request from the Exhibiting User, the Company will process the payment of the Exhibiting User's consideration by December 25th of each year. Payment dates and payment methods are the same as above.

*The transfer fee of 220 yen will be borne by the exhibiting user. The Company will pay the selling user the amount after deducting the transfer fee from the consideration.

*For individual sellers, we will pay the amount after deducting withholding tax.