Refund policy

・TEL: 05058386574
・Email: jojonailshop5@outlook.com
cancel
You can cancel your order within 48 hours of placing it, but please allow 3-5 business days for a refund to be issued to your original payment method.
Return value
Our policy is valid for 30 days. If it's been more than 30 days since your purchase, unfortunately we cannot offer refunds or exchanges. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Other non-returnable items:
Some health and personal care products
A receipt or proof of purchase is required to complete your return.
Do not return purchased items to the manufacturer.
In certain circumstances, only a partial refund may be granted (if applicable).
If the item is not in its original condition, damaged or missing parts due to reasons not caused by our mistake
Items returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or denial of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you still haven't received your refund, first check your bank account again.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Next, contact your bank, which often requires some processing time before your refund is issued.
If you have done all of this and still have not received your refund, please contact us at jojonailshop5@outlook.com.
Sale items (if applicable)
Only regular priced items can be returned, unfortunately sale items cannot be refunded.
Exchange (if applicable)
We will only exchange items if they are defective or damaged.
If you receive a damaged or defective product, please contact us within 72 hours of receiving the product to inform us of the defective unit. You can contact us at jojonailshop5@outlook.com. Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. We will mail you a gift certificate once we receive your return.
If the item was not marked as a gift at the time of purchase, or if the gift giver shipped the order to themselves to give to you at a later time, we will refund the gift giver and they will be aware of your return.
delivery
To return a product, please email us at jojonailshop5@outlook.com.
You are responsible for shipping costs for returning the item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive returned items.
If the return is made by the consumer, the consumer must pay the shipping costs.
Specific rates will vary depending on the shipping company you choose.
If the product received is damaged or incorrect due to our reasons, the consumer will not have to pay the shipping costs for this reason.